Exciting news for Dynamics 365 users!

Three new AI agents have been added to the Dynamics 365 Customer Service and Contact Center platforms: Case management Agent , Customer Intent Agent , and Customer Knowledge Agent .

These smart tools help automate service processes, understand customer expectations in real time, and manage knowledge bases with minimal manual intervention. The result is lower operating costs, higher service quality, and more time for valuable customer interactions.

Read our LinkedIn post to learn how this innovation can transform the customer service experience.

Read more on LinkedIn